Terms of Service

Definitions

In these Terms, the following words have the meanings set out below.

Accounts & access

Subject to payment of the applicable fees and compliance with these Terms, Comordo grants the Customer a non-exclusive, non-transferable, revocable, time-limited right for its authorised Users to access and use the Platform during the Subscription Term for the Customer's internal school, trust and compliance management purposes only.

The Customer is responsible for all activity carried out through its Accounts, including activity by administrators, staff and any person invited into its workspace.

The Customer must ensure that all Users comply with these Terms and must not allow anyone who is not an authorised User to access the Platform.

You agree to provide accurate information when setting up your Account and to keep it up to date.

You are responsible for keeping login details secure. You must notify us promptly if you believe an Account has been compromised or used without permission.

Customer administrators are responsible for managing User access, assigning roles, removing Users who no longer require access, and making sure permissions are appropriate for each User's role.

We may refuse, suspend or remove access where we reasonably believe there is a security risk, misuse of the Platform, breach of these Terms, unlawful activity or non-payment.

You must not share individual login details between multiple people. Where a new member of staff requires access, they should be invited as a separate User.

Acceptable use

You agree to use Comordo only for lawful purposes and in line with these Terms.

You must not:

• attempt to gain unauthorised access to the Platform, another customer's workspace, or our underlying systems;
• interfere with, disrupt, overload or compromise the integrity, availability, performance or security of the Platform;
• upload malicious code, viruses, harmful material or anything designed to damage, interrupt or access systems or data without permission;
• upload content that is unlawful, infringing, defamatory, discriminatory, harmful, misleading or that you have no right to use;
• use the Platform to process, store or share pupil records, safeguarding case files, medical records, SEN case files or other sensitive personal data unless this has been expressly agreed with us in writing and covered by appropriate data protection arrangements;
• resell, sublicense, share, rent, lease or otherwise make the Platform available to third parties without our written consent;
• copy, modify, reverse engineer, decompile, scrape or attempt to derive the source code, structure or underlying ideas of the Platform, except where permitted by law;
• use the Platform to build, train, benchmark or improve a competing product or service without our written consent;
• run excessive, automated, abusive or unreasonable scans or requests outside normal intended use;
• remove, obscure or alter any copyright, trade mark or proprietary notices within the Platform;
• use the Platform in a way that could damage Comordo, our customers, our suppliers or the reputation of the service.

We may investigate suspected misuse and may suspend access where reasonably necessary to protect the Platform, other customers, third-party providers, or Comordo.

Subscriptions & fees

Access to the Platform is provided on a subscription basis. Fees, billing frequency, number of Schools, included Scan Credits and any additional services are set out in your Order Form, Stripe checkout, online subscription confirmation, invoice or the pricing page in force at the time you subscribe.

Unless stated otherwise, all fees are exclusive of VAT and any applicable taxes.

Unless otherwise agreed in writing, the Platform is licensed on a per-School basis. Trust central team Users are not charged as separate Schools unless stated otherwise in the Order Form.

Each School receives the monthly Scan Credit allowance stated in the Order Form, pricing page, Stripe checkout or subscription confirmation. Unless stated otherwise, included monthly Scan Credits refresh each month and do not roll over.

Top-up Scan Credits may be purchased separately. Top-up credits have no cash value, are not refundable, and expire on termination of the subscription unless the Order Form states otherwise.

Unless stated otherwise:

• a full website scan uses 20 Scan Credits and covers up to 150 pages and 25 linked PDFs;
• a single-page recheck uses 3 Scan Credits;
• a compliance item check uses 1 Scan Credit;
• report exports are included and do not use Scan Credits.

We may apply reasonable technical limits to scans, including page limits, document limits, file-size limits, rate limits and fair-use restrictions. Where a website, document or scan exceeds the stated limits, we may process only part of the relevant content or require additional Scan Credits or a separate arrangement.

Subscriptions renew automatically at the end of each Subscription Term unless cancelled in accordance with these Terms, the applicable Order Form or the relevant Stripe subscription settings.

Payments may be processed through Stripe or another payment provider we choose from time to time. By subscribing through Stripe, the Customer authorises Comordo and/or Stripe to charge the selected payment method for subscription fees, renewals, top-up Scan Credits and any other agreed charges.

The Customer is responsible for keeping billing details, payment method details and billing contacts up to date.

If payment fails or is overdue, we may retry the payment, ask the Customer to update its payment method, issue an invoice, or suspend access to the Platform after reasonable notice.

If the Customer adds Schools during a Subscription Term, those Schools may be charged pro rata to the Customer's next renewal date. If the Customer moves into a different volume band, the applicable per-School rate may be adjusted as set out in the pricing page, Stripe checkout, subscription confirmation or Order Form.

Payment terms will be as set out in the Order Form, Stripe checkout, subscription confirmation or invoice. If no payment term is stated, payment is due on receipt of invoice.

If the Customer fails to pay any sum due by the due date, we may charge interest on the overdue amount at a rate of 4% per annum above the Bank of England base rate, accruing daily from the due date until payment is made.

If payment remains overdue after reasonable notice, we may suspend access to the Platform until payment is received. Suspension does not remove the Customer's obligation to pay outstanding fees.

We may update our fees from time to time. Price changes will not apply during a current paid Subscription Term unless the Customer adds Schools, purchases top-up Scan Credits, changes plan, or agrees otherwise in writing. Renewal pricing may be updated by giving reasonable prior notice.

Your data & content

The Customer retains all rights in Customer Data.

The Customer grants Comordo a limited licence to host, copy, process, transmit, display and otherwise use Customer Data solely as necessary to provide, secure, maintain, support and improve the Platform, comply with law, and fulfil our obligations under these Terms.

The Customer is responsible for ensuring that it has all rights, permissions, notices and lawful bases required to upload and use Customer Data in the Platform.

The Platform is intended for use by school and trust staff for website and policy compliance management. It is not designed to store individual pupil records, safeguarding case material, medical records, SEN case files or other detailed information about individual pupils.

You must not upload special category data, criminal offence data, safeguarding records or personal data relating to pupils unless this has been expressly agreed with Comordo in writing and is covered by appropriate data protection arrangements.

Where Comordo processes personal data on behalf of the Customer, the Customer is the controller and Comordo is the processor. The parties shall comply with the Data Processing Agreement, which forms part of the agreement between the parties.

The Data Processing Agreement is a separate document and is available on request by emailing [email protected].

Where Comordo processes account, billing, support, security, analytics or service administration data for its own business purposes, Comordo acts as controller and processes such data in accordance with its Privacy Policy.

Comordo will not use Customer Data to train general-purpose AI models unless the Customer has expressly agreed to this in writing.

Where AI or machine-learning services are used to provide scans, checks or other Platform functionality, Comordo will use Customer Data only to provide the relevant service to the Customer, subject to the Data Processing Agreement and applicable sub-processor arrangements.

Comordo may use aggregated or anonymised data to monitor, secure and improve the Platform, provided that such data does not identify the Customer, its Users or any individual.

We do not sell Customer Data.

Intellectual property

The Platform, including its software, design, user interface, workflows, database structure, compliance libraries, templates, documentation, reports, dashboards, AI-assisted checking logic, branding and underlying technology, is owned by Comordo or its licensors and is protected by intellectual property law.

These Terms do not transfer any ownership rights in the Platform to the Customer or any User.

The Customer may access and use the Platform only as permitted by these Terms and the applicable Order Form.

The Customer must not copy, modify, adapt, reproduce, distribute, sell, licence, exploit or create derivative works from the Platform except as expressly permitted by these Terms.

The Customer retains ownership of Customer Data, subject to the limited licence granted to Comordo under section 06.

If the Customer or any User provides feedback, ideas, requests, recommendations or suggestions about the Platform, Comordo may use them to improve, develop or modify the Platform without restriction or payment, provided this does not disclose the Customer's Confidential Information.

The Customer must not use Comordo's name, logo or branding without our written consent, except where expressly permitted by us.

Comordo may identify the Customer as a customer of Comordo in marketing, sales materials, case studies or on our website, using the Customer's name and logo, unless the Customer asks us in writing not to do so. Any detailed case study or public quote will require the Customer's approval.

Availability & support

We will use reasonable skill and care to make the Platform available, reliable and secure.

Unless a separate service level agreement is expressly agreed in writing, the Platform is provided on an "as available" basis and we do not guarantee uninterrupted or error-free availability.

We may carry out planned maintenance and will give reasonable notice where practicable. We may also carry out emergency maintenance without notice where necessary to protect security, availability or performance.

We are not responsible for failures, delays or loss caused by:

• the Customer's internet connection, devices, browser, systems or internal network;
• third-party websites, school websites, content management systems, plugins or hosting providers;
• third-party infrastructure, AI, analytics, email, hosting, payment or communications providers;
• changes to DfE, Ofsted, legal, regulatory or statutory requirements;
• inaccurate, incomplete or unavailable school website content;
• use of the Platform outside these Terms or our documentation;
• events outside our reasonable control.

Support is provided through the support channels we make available from time to time. Unless agreed otherwise in writing, support is provided during normal UK business hours, excluding weekends and bank holidays.

We may provide guidance, onboarding material, documentation, product updates and reasonable support to help the Customer use the Platform, but the Customer remains responsible for its own compliance decisions and internal governance processes.

Warranties & liability

Comordo supports your school website compliance work but does not replace your own professional judgement, statutory duties or governance responsibilities.

The Platform, including any AI-assisted scans, snapshots, flags, recommendations, reports, scores or outputs, is an indicative support tool only.

Comordo does not provide legal, regulatory, educational governance or professional compliance advice.

The Customer remains solely responsible for:

• reviewing all Platform outputs;
• deciding whether an item is compliant, non-compliant, not applicable or requires action;
• approving evidence, notes, links, policies and reports;
• maintaining school websites and policies;
• meeting statutory publication requirements;
• responding to governors, trustees, inspectors, regulators, parents or other stakeholders;
• ensuring that any report or snapshot is suitable before it is shared or relied upon.

AI-assisted outputs may be incomplete, inaccurate or out of date and must be reviewed by an appropriately authorised person before being relied upon.

Nothing in the Platform automatically changes the Customer's compliance status, website, policies or records without User action or approval.

We do not warrant that the Platform will identify every compliance issue, that reports will be complete or error-free, that the Customer will meet any statutory or regulatory requirement, or that any school, trust, governor, regulator, inspector or third party will accept any report or output.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded.

Subject to the above, Comordo shall not be liable for:

• loss of profits;
• loss of revenue;
• loss of business;
• loss of anticipated savings;
• loss of goodwill or reputation;
• loss of opportunity;
• loss, damage or corruption of data;
• loss arising from compliance decisions made by the Customer;
• loss arising from reliance on AI-assisted output without appropriate human review;
• loss caused by inaccurate, incomplete, outdated or unavailable Customer Data or school website content;
• indirect or consequential loss.

Subject to the above, Comordo's total aggregate liability arising out of or in connection with these Terms, the Platform or any related services shall not exceed the fees paid by the Customer to Comordo in the 12 months immediately preceding the event giving rise to the claim, unless a different cap is expressly agreed in the Order Form.

The Customer agrees to indemnify and hold Comordo harmless against losses, damages, claims, expenses and costs arising from the Customer's unlawful use of the Platform, breach of these Terms, infringement of third-party rights, or upload/use of Customer Data without the necessary rights, permissions or lawful basis.

Termination

Either party may end the agreement in line with the notice period set out in the applicable Order Form, Stripe subscription settings or subscription confirmation.

Either party may terminate earlier if the other party commits a material breach of these Terms and fails to remedy it within 30 days of written notice.

Comordo may terminate or suspend access immediately if:

• payment remains overdue after reasonable notice;
• the Customer or a User materially breaches these Terms;
• the Customer or a User creates a security, legal or operational risk;
• continued access may harm Comordo, the Platform, another customer or a third-party provider;
• we are required to do so by law.

On termination, the Customer's right to access and use the Platform will end.

Unless access has been suspended or terminated for serious breach, security risk or unlawful use, Comordo will make Customer Data available for export for 30 days after termination.

After that period, Comordo may delete or anonymise Customer Data, subject to legal, accounting, security, audit and backup retention requirements.

Backup copies may remain for a limited period until overwritten or deleted in accordance with normal backup rotation.

Termination does not affect any rights, remedies, payment obligations or liabilities that accrued before termination.

Any sections intended to survive termination shall continue to apply, including confidentiality, intellectual property, data protection, liability, payment obligations, termination consequences and governing law.